The Single Entry Point, led by the Chief Trade Enforcement Officer in the European Commission’s trade department, serves as the primary contact for EU stakeholders encountering trade barriers in third countries or issues related to sustainability rules like Trade and Sustainable Development and the Generalised Scheme of Preferences.
To help you find your way, the Single Entry Point has developed two complaint forms, one on market access/trade barriers and one on sustainability issues – as well as step-by-step guides to completing them.
Do you want to launch a complaint with the Single Entry Point?
The Single Entry Point can support you when you are preparing your complaint – you can contact the Single Entry Point directly on trade-single-entry-point@ec.europa.eu. As part of the pre-notification process, the Single Entry Point can help you decide whether to launch a complaint and guide you through the complaint process if necessary.
How does the Single Entry Point follow up on complaints?
Once received via the contact forms, the Single Entry Point will ensure a streamlined process to assess your complaint. This includes an assessment of your issue by the relevant experts in DG TRADE in coordination with other European Commission services and EU delegations as relevant. When the assessment has been completed, the Single Entry Point will contact you directly to explain the outcome and potential follow-up actions.
